When a potential guest calls your hotel, Front Desk Agents will be more successful booking the room if they follow an order. The guest wants to know how your hotel will be better for their trip. Agents should be personable, conversational, and most important, inquiring.
If potential customers don’t know about a service, they can’t purchase it. That’s where brand awareness comes in. Marketers make sure information on hotels, resorts and restaurants is communicated.
Listen to this audio and follow the progression of the questions. By learning about the guest’s travel plans, the agent can tailor the call directly to her.