The Importance of Consistency by Harvey Mackay

Raising Skills for Top Line Success

The Importance of Consistency by Harvey Mackay

In his article “The Importance of Consistency”, Harvey Mackay stresses how inconsistencies in business can lead to a loss of reputation and decrease in business.

Mackay¬†states that “In any business, customers expect the same standards. The last thing people want is to be surprised — they want predictability. Let’s face it — we live in an unpredictable world. When people get what they want, they are happy and will return.”

Check out the rest of the article here