Testimonials


"Earlier this year we were one of the worst hotels in our company. In April we decided to be the best hotel and HSN was the first small step to becoming that. I have always felt that competition was the best way to draw the best out of team members for this kind of exercise. They had buy in for that concept so we made a friendly wager with the #1 HSN hotel in our company. Putting the time in on the front end is why they are so good at this now."

Andy Briggs - General Manager
Hampton Inn Statesville, NC


"The secret to our success is: role-playing and reviewing the notes on every call. With numerous attempts at role-playing, we are able to grasp points we have missed in the past. Basically, a little one-on-one training and incentives equals better overall scores."

Jed Bickel - Front Office Manager
Ramada Limited Santa Barbara, CA


When asked what his secret was to getting his staff involved: "No secret, I guess all we needed was a push in the right direction. Thanks for all your help, it is greatly appreciated. I've really been training one-on-one with everyone and getting the crew to be very competitive."

Jonathan Lemus - Assistant General Manager
Holiday Inn Hotel & Suites Parisppany, NJ


"Our success in the HSN program is due to my Front Office Manager, Michelle, being so positive and supportive of this program and having a great staff. I also offer incentives for 100% scores and we hold contests each quarter. I make a huge deal out of the shop calls, giving endless praise and thank you for anything 65% and above. Thank you for your support on this program!"

Julie Ovard - General Manager
Best Western Landmark Inn Park City, UT


Following a presentation at Pueblo Community College in Pueblo Co by Janis Mitchell: "I heard great things, ' well presented' 'great information', Great PRESENTER!!!!"

Juanita Fuentes - Director of Continuing Education
Pueblo Community College Pueblo, CO


"HSN keeps the agents on their toes and causes them to work on achieving great reservations skills for all guests. The agents have also become competitive with each other. Thanks for the service."

Miko Cavilo – Front Office Manager
Hampton Inn & Suites Lynnwood, WA


"HSN’s shoppers have realistic scenarios. They continue to have patience and not be pushy about just getting a rate. They allow our agents to “work” the program."

Katie Suchodolski – Assistant General Manager
Windmill Inn St. Phillip’s Plaza Tucson, AZ


"We have enjoyed our relationship with HSN. They have proven their system is effective and have increased our conversion on calls to booked rooms. We capture far more sales on the phone than we ever did before we started using HSN. Our desk agents have also noticed this and are able to convert more calls to reservations. Our agents get very excited when they capture revenue and are eager to share this with their management team and their peers."

Joe Maddux - Director of Operations
Westlodge Hospitality Inc.


"Without a doubt, our revenues have increased since
adding the HSN formula to our points-of-sale.
"

Ms. Ronda Rode
Hyatt Select Regional Vice President


"I am very pleased with the entire (HSN) program. This is one of the best things that we've done as far as developing a professional front line staff and presenting our hotel in a polished manner. I believe the staff is excited and challenged by the program. I have seen all of the team members practicing and reviewing shop reports, so clearly it has an impact on all of them. Thank you for your support and encouragement"!

Ms. Carol Bausch, Owner
Best Western Columbia River Inn Cascade Locks, OR


"I like recommending the Hotel Shopping Network; Janis brings her
education, and hotel sales abilities into one dimension.
She understands my business."

Ms. Janie Wiltshire, Hospitality Sales Trainer
Due West Company


"Thank you so much for all of your help to get me up to par!"

Ms. Brandy Ritter, Sales Coordinator

Hampton Inn Northwest Indiana, IN


"The shops have not only helped increase revenue - we are
experiencing increased guest services from our front office sales
agents since implementing The Hotel Shopping Network
formula "

Mr. Buggsi Patel
Buggsi Hospitality Group


"Since starting with HSN secret phone shops, I have noticed that my agents are taking more time with their phone sales. After receiving their scores they are proud to see them on the HSN board we have created. I am amazed that the HSN callers vary so much that it would be hard for my agents to recognize them. This is a good program and I have decided to extend my participation and also continue to get the audios."

Jessica K. Rubalcava, General Manager
Howard Johnson San Diego, CA


"I have seen an increase in the number of bookings at your hotel" since the induction of the HSN program."

Robin Lucca - General Manager
Travelodge Kissimmee, FL



Home
| Services | Testimonials | Shop Calls | Client Area | Employment | About HSN | Contact Us
Copyright © 2006-2007 Hotel Shopping Network
Web Site Design by Chameleon Web Design