Services
Hotel Mystery Shopping and Sales / Customer Service Training

Features:
  • ON-SITE OR TELEPHONE MYSTERY SHOPPING WITH DETAILED SPECIFIC REPORTS
  • ON-SITE MOBIL FIVE STAR PRE-MYSTERY SHOP - MAKE SURE NO STARS ARE LOST
  • MP3 RECORDING SENT WITH EVERY TELEPHONE MYSTERY SHOP
  • INDIVIDUAL DETAILED SPECIFIC COACHING REMARKS IN EVERY REPORT
  • CUSTOMIZED MYSTERY SHOP CALL SCENARIOS
  • DETAILED SALES PROCESS CHECKLISTS
  • ON THE SPOT PHONE CUSTOMER SERVICE AND SALES COACHING
  • MONTHLY COMPARATIVE AND TREND SUMMARIES
  • INTERNET AND EMAIL DELIVERY OF INFORMATION
  • ON-SITE OR CONFERENCE CALL SALES AND CUSTOMER SERVICE TRAINING
Benefits:
  • INCREASE REVENUE CONVERSION
  • INFORMATION FROM WHICH TO TARGET TRAINING
  • INCREASED PROFESSIONALISM AT THE POINTS-OF-SALES
  • INCREASED CUSTOMER RELATIONSHIP DEVELOPMENT
  • STRENGTHEN EFFICIENT USE OF EMPLOYEE WORK TIME
  • REDUCTION IN STAFF TURNOVER
  • INCREASED SERVICE LEVELS
  • HELPS YOU DEVELOP CONSISTENCY THROUGHOUT THE PROPERTY


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