Services
Hotel Mystery Shopping and Sales / Customer Service
Training
| Features: |
- CUSTOMIZED
HOTEL SHOP CALL SCENARIOS
- DETAILED
SALES PROCESS CHECKLISTS
- INDIVIDUAL
HOTEL SHOP CALL SUMMARY WITH SPECIFIC COACHING REMARKS
- MP3 RECORDING SENT WITH MYSTERY SHOP VIA EMAIL
- ON
THE SPOT PHONE HOTEL SALES / CUSTOMER SERVICE COACHING
- MONTHLY
COMPARATIVE AND TREND SUMMARIES
- INTERNET
DELIVERY OF INFORMATION
- ON-SITE HOTEL SALES / CUSTOMER SERVICE TRAINING
- OVER
THE TELEPHONE CONFERENCE TRAINING
|
| Benefits: |
- INCREASE
REVENUE CONVERSION
- INFORMATION
FROM WHICH TO TARGET TRAINING
- INCREASED
PROFESSIONALISM AT THE POINTS-OF-SALES
- INCREASED
CUSTOMER RELATIONSHIP DEVELOPMENT
- STRENGTHEN
EFFICIENT USE OF EMPLOYEE WORK TIME
- REDUCTION
IN HOTEL STAFF TURNOVER
- INCREASED
SERVICE LEVELS
- HELPS YOU DEVELOP
CONSISTENCY THROUGHOUT THE HOTEL
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