Active Listening

Raising Skills for Top Line Success

Active Listening

Below is a very good article around “active listening”. I’m an on-going student of this and appreciate how very important this is for our industry as we work with our guests and vendors. One of my customers, in describing his soon-to-be sales person said, “She’s a typical sales person and talks too much, and not enough listening.” Very true of each and every one of us. I hope you glean some ideas from this article.

~Janis Mitchell

The Art of Active Listening by Glenna Fulks