Raising Skills for Top Line Success

Even the “Regulars” Need Excellent Customer Service

Our first impression for call-ins and walk-ins is so important for setting the table for delivery of excellent customer service. I have had a discussion with a General Manager and an Assistant General Manager this week on this very topic and wanted to share this information with you.   Deliver the 4 steps of sales…
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How to Handle the Unusual…I’m FULL on Those Dates. Now What?!

When a client calls and the hotel is full on the dates the caller requested.  Now What?  Listen to this portion of a call to see!

Hotel Mystery Shopping Service

The 4 “Magical” Steps of Sales and Service

It never hurts to return to basics and review the four steps of sales & service. These four magical steps are applicable not only at your points-of-sale (front office and sales department) but also as you talk with the customer.  These 4 steps are quite versatile in every scenario concerning you and your customers. Skills…
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