• CUSTOMIZED HOTEL SHOP CALL SCENARIOS
  • INDIVIDUAL HOTEL SHOP CALL SUMMARY WITH SPECIFIC COACHING REMARKS
  • SOUND FILE RECORDING SENT WITH MYSTERY SHOP VIA EMAIL
  • ON THE SPOT PHONE HOTEL SALES / CUSTOMER SERVICE COACHING
  • ON-SITE HOTEL SALES / CUSTOMER SERVICE TRAINING
  • OVER THE TELEPHONE CONFERENCE TRAINING
  • AND MORE...

It all adds up to Increased Customer Satisfaction and Greater Revenue.

Contact us today for more information.

Hotel Mystery Shopping &
Hotel Sales / Customer Service Training

The Hotel Shopping Network™ (HSN) is the leading provider of hotel mystery shopping and hotel sales/customer service training for the hospitality industry.

Our trained professionals anonymously "test and score" your hotel group sales and front desk staff against a professional selling model. HSN then provides feedback and sales/customer service training in the form of a mystery shop plus an MP3 immediately following the Shop Call. The results are increased sales and revenue through the development of well-trained, skilled hotel sales people.

As the hotel market place grows more competitive, The Hotel Shopping Network is dedicated to helping you compete more effectively through your staffs' professional skills development and through increased information. Our four-step "seamless training system" produces proven results:

    1. Opening
    2. Probing
    3. Supporting
    4. Closing

Visit our Services page to learn more about our hotel mystery shopping and hotel sales/customer service training services, or Contact Us today to get started.

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