Hotel Mystery Shopping &
Hotel Sales / Customer Service Training
The Hotel Shopping Network™ (HSN) is the leading provider of hotel mystery shopping and hotel sales/customer service training for the hospitality industry.
Our trained professionals anonymously "test and score" your hotel group sales and front desk staff against a professional selling model. HSN then provides feedback and sales/customer service training in the form of a mystery shop plus an MP3 immediately following the Shop Call. The results are increased sales and revenue through the development of well-trained, skilled hotel sales people.
As the hotel market place grows more competitive, The Hotel Shopping Network™ is dedicated to helping you compete more effectively through your staffs' professional skills development and through increased information. Our four-step "seamless training system" produces proven results:
Visit our Services page to learn more about our hotel mystery shopping and hotel sales/customer service training services, or Contact Us today to get started.